Terms of service

Wicked Wood Games can be reached for all your questions and support in the following ways:

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Company information:

  • Chamber of Commerce number: 87895617
  • VAT identification number: NL860425551B01

Applicability of the General Terms and Conditions

These terms and conditions apply to all purchases you make at Wicked Wood Games. We ensure that these conditions are clear and accessible, so that you know exactly what you can expect from us and what we expect from you when making a purchase.

Our Offer

We do our utmost to be transparent about our offer, prices and the options for exchange or return. If you encounter any inaccuracies on our page, please contact us immediately. We want to ensure that all information on our website is current and correct.

The Agreement

When you place an order with us, you will receive a confirmation by email. During the ordering process we will keep you informed of the status of your package, so that you know exactly when your order is on its way. All necessary information, including order details and returns policy, is available on our website.

Return

If you indicate that you want to return your order within 14 days of receipt, we will ensure fast and efficient processing:

  1. Confirmation: We will send you confirmation of your return request and provide you with the necessary return instructions.
  2. Refund or Exchange: You will receive your payment within 14 days after receiving the return, provided the product is in good condition. If desired, we can also send a replacement product.

Shipping costs for returns
The return costs are for your own account. Please refer to our shipping costs page for specific information: Shipping costs Wicked< /span> Wood Games.

Products that cannot be returned

Some products are excluded from the returns policy:

  • Cornhole Sets with custom prints.
  • Personalized Cornhole bags and other custom products.

Delivery and Execution

We do our utmost to deliver your package to you as quickly and safely as possible. If your order is damaged or lost during shipping, we will find a suitable solution for the benefit of the customer as quickly as possible.

Complaints

Do you have a complaint? We would like to resolve this as quickly as possible.

  • Make a complaint: Send an email to support@wickedwoodgames.com< /span> and describe your problem as clearly as possible.
  • Response: You will receive an answer from us within 1 working day. If we cannot resolve your complaint immediately, we will let you know how long it will take to resolve the problem.

Disputes

If we cannot reach an agreement together, you can submit a dispute to the Thuiswinkel Disputes Committee within 12 months after it arose via the disputes committee.nl/about-us/committees /homeshop. We obviously hope it doesn't come to that, but we respect your choice to do so.